FAQ "Internet" |
| 1. |
Can
I transfer difference package? |
| |
Yes,
you can transfer across package |
| 2. |
Can
I change Username and Password? |
| |
You
can change Username and Password at www.anet.net.th.
Your username is your E-mail address also
(Except the package have no E-mail). Username
can be changed 1 time only but password can
be changed many times that you want. |
| 3. |
Where
is the website for checking usage time? |
| |
You
can Check Usage Time at www.anet.net.th. |
| 4. |
How
long to use Every Package after first Log-in? |
| |
Available
within 1 year (Except package Any Time Any
Zone, which available for 1 month). |
| 5. |
What
happens if my subscription expires? |
| |
If
your subscription expires and we haven't
received your renewal payment, the account
will automatically be disabled. Files and
mail of disabled delinquent accounts may
be returned to sender. |
| 6. |
Can
Anet forward my email after I terminate my
subscription? |
| |
No.
Once the account is terminated, no more service
is possible. |
| 7. |
How
to register for e-mail address at "anet.net.th" and
what is e-mail space? |
| |
You
will get 5Mb email from www.anet.net.th.
If only you are using the package " Smart
Zone", "Time Zone" or "Any
Time Any Zone" |
| 8. |
How
long to keep E-mail address after the usage
time is over. |
| |
You
can keep the E-mail address for 3 months
as the usage time is over. |
| 9. |
I
forgot my password, how can I do? |
| |
If
you forget your password, you can contact "Customer
Service" at 0-2861-0700 or fax “Anet Card" or
your ID card, to Customer Service at 0-2861-1567
which you should note your current username,
new password, your name and telephone no. for
call back. Your password will be changed effectively
after we got your fax, which we will call you
back. |
| 10. |
How
to contact Technicial Support or Customer Service,
or not? |
| |
Our
Technical Support is available 24 hours a
day and we work 7 days a week.
Telephone
: 0-2861-1555 ext. 5201-4
0-2861-0700-1
Fax
No. : 0-2861-1567
E-mail
: service@anet.net.th |
| 11. |
What
are the phone numbers to connect? |
| |
0-2685-5050
(56K)
0-2340-0100
(56K)
0-2863-8000-1
(56K) |
| 12. |
How
do I login to Anet from upcountry? |
| |
By
use 1222 and your username must following
with @anet.net.th |
| 13. |
Suggestion
of setting Router by use Basic Rate ISDN service. |
| |
To
use BRI ISDN by use Router and ISDN Modem must
setting Parameter as following.
1. Using Automatic Redial.
This setting the Router is set to connect by Automatic
Redial, which should set Parameter as following.
- Setting incorrect
User and Password.
- Setting Idle time
of ISDN equipment not appropriate.
- Activated connecting
to destination by another protocal (Trigger) such as NetBEUI DNS Resolve name
or Broadcast Traffic
- Permanent Connecting
or Nial-up, Router will automatic connecting in any case.
2. BOD (Bandwidth on Demand)
To set connection
by automatic increase bandwidth from 64 K to 128K, when data is sent out of limit.
It will increse and reduce banwidth any time, which is a cause of high telephone
cost. |
